|
5CA works with a state-of-the-art VoIP contact center solution. This technology has been easily integrated and has led to increased efficiency and Quality of Service. Through our VoIP solution, we provide our customers with reporting statistics, market feedback and customer information that helps our clients maximize their CRM potential. 
Our Wicom Communications Server Suite (CSS) is an open all-IP communications server architecture built for unified queuing (telephone, email, chat, sms, etc.), prioritizing, and routing of all methods of contact. It is equipped with a detailed monitoring and reporting system, voice recording and an internal CRM tool.
Its key strengths are that it is a fully multimedia-blended, web-based and location-independent solution, allowing for optimal flexibility and seamingless integration with other technologies. You will not find traditional telephones in our contact center as our technical support agents provide end-to-end multimedia support via their IP workstation. Our IP-based platform allows us on both the agent and customer side to integrate the newest technologies. As a result, expansion is easily and quickly attainable.
|
