The need for technical support & customer care in this industry is evolving exponentially and has to be available 24 hours per day, 365 days per year – because gamers don’t like to wait when an issue arises.
5CA works with the world’s largest gaming publishers, making us a truly specialized provider in this industry. We use a multichannel strategy (phone, e-mail and chat) to provide the solution matching our clients’ needs.
While 5CA started out supporting mainly PC games (where technical support plays a huge role), our services have evolved with the changes in the gaming industry, and we now support all different aspects involved with the gaming industry: technical support, customer service (such as account or billing issues), and in-game support. These skills, in combination with the fact that we can offer a wide variety of languages, create a unique offering in the market.