Which regions and languages does 5CA support?
Because we operate 24/7, we are able to offer a global service, with local telephone numbers in each country. The number of languages that we offer is continuously expanding; at this moment, we support 19 different languages: English, Spanish, German, French, Italian, Dutch, Portuguese, Swedish, Danish, Norwegian, Finnish, Russian, Polish, Hungarian, Greek, Czech, Slovak, Croatian and Slovenian.
Where is 5CA located?
5CA’s headquarters is based in Utrecht, The Netherlands. Our 24/7 contact center is located in the multicultural city of Buenos Aires, Argentina. Please click here for our office addresses.
Why do you offer your services from Buenos Aires, Argentina, and which advantages does this offer for us?
5CA investigated different call center locations before making the decision in 2004 to open up our facility in Buenos Aires. Argentina, and Buenos Aires specifically, offers a number of significant competitive advantages in comparison with other contact center locations:
- Availability of multilingual staff: 5CA’s call center is located in the city centre of Buenos Aires, a very large city where a lot of different nationalities can be found. During the last century, a lot of immigrants from Europe settled in Argentina, meaning that a lot of people can be found with different (near-)native European language skills
- Technically skilled resources: in Argentina, and especially Buenos Aires, it is relatively easy to find people with good technical skills (in comparison with Europe and North America, where technical people are scarce and expensive). Buenos Aires has numerous technical universities, which are being used by 5CA is an important source for recruitment.
- Geographical location: a very good location to provide support for both European and American customers:
- Time zone lies in between both regions
- Cultural similarity with both regions because of the influence the immigrants have had throughout the past centuries
- IT Infrastructure: Argentina has made continuous investments in IT infrastructure, which provides a state-of-the-art connection with both Europe and North America. Our call center is located close to the central backbone which connects South America with both regions.
- Market place: established contact center market, growing continuously, and many large multinationals have made and continue making investments in Argentina (e.g. Microsoft, Google, AOL, Cisco, Accenture, Exxon, etc.)
- Competitive costs: Argentina provides a lower cost base in comparison with Europe and North America. This enables 5CA to offer our clients high-quality support services in a 24/7 operational structure; in combination with the ability to support different languages and regions, we have created a unique offering in the market.
What do you charge for your services?
5CA adapts every proposal to the exact needs and requirements of every company; after all, you want a service in which your customers receive the attention that you, as a company, want to portray. We’ll be happy to provide a proposal adapted to your unique needs. Fill out our contact form, and we will be contacting you shortly to discuss all details of the service that you require.
We are starting up a company (or have recently started) and we are in need of call center services. Can 5CA provide a solution for our company?
5CA works with companies of different sizes, ranging from start-ups to established multinationals. For each of these companies we can offer different operational and commercial structures. For smaller companies or start-ups, we can offer a very interesting basic offering, which covers call and e-mail support in the most common languages with industry average service levels. For more information about this or any other sales enquiry, fill out our contact form and we will be contacting you shortly.
You can find all kinds of information in our Careers section. You can also contact our HR department via our HR contact form.