Easily Scale Customer Support

Custom-crafted support solutions for Video Games, Consumer Electronics, and eCommerce
 
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Outsource customer service global
Global & Multilingual

Outsource customer service in more than 20 languages. All over the globe & around the clock. Learn more

24/7 customer service outsourcing
Omnichannel

Phone, e-mail, chat, social media, instant messaging apps, in-app support and even virtual reality. Learn more

customer service analytics
Analytics

Real-time, in-depth analytics available at your fingertips. Learn more

omnichannel customer service
Processes & Workflows

By using 20+ years of experience we create an effortless and frictionless customer experience. Learn more

Video Games Support

Gamers are some of the most demanding customers. We provide an excellent player experience, both inside the game and outside of it. Our customer service outsourcing capabilities include account & billing support, technical support, game support, and payments. Excellent player experience doesn’t have to cost an arm and a leg… Read more
Consumer Electronics Support

Tech is an integral part of your customers’ everyday life. Every consumer device strives to be user-friendly and easy to use, and customer service should be just as user-friendly. Learn how we can help your streamline your outsourced customer service… Read more
ECommerce Support

The online store never closes. The biggest challenge for ecommerce business owners is being there for their customers whenever they need help. We guide your customers before, during, and after making the purchase by giving advice, billing and payment support, and answering any questions around shipping and returns… Read more

“We knew we had big ambitions for player support for World of Warships Blitz as we were preparing for the launch. We realized as we were speaking with support vendors that the initial setup we had in mind would exceed our budget expectations by far. 5CA was able to find a way for us to deliver the experience that we had in mind, at a good price and the results surpass our expectations.”

Florian Blaesche

Director of Player Experience, Wargaming Mobile

“I would say that a key strength for 5CA is flexibility. Every time I have talked about making changes they’ve been able to find a way to do that. This makes it a super positive working experience for me.

I would recommend 5CA to anybody and I feel perfectly comfortable saying that. 5CA for me is a premium company. Not the cheapest but you get what you pay for and for me it’s been a really fantastic working relationship.”

Rafn Herlufsen

Director of Customer Support Global, CCP Games

 

“5CA has been able to cater to our needs successfully by being flexible and bringing a level of professionalism that was missing from our support operation. We’ve launched email support, we’ve launched social media support, we’ve launched Japanese languages support, and that’s only 15 months worth of time. We just keep coming back.”

Franko Fonseca

Customer Support Manager, Psyonix

 

“The fact that we can have this high quality service at an affordable price is of great benefit to GigSky, and I feel comfortable that – as we grow – 5CA will be able to accommodate that growth and help us to continue providing excellent support.”

Andrew Fryett

Director of Customer Advocacy, Gigsky

 

Why outsource customer service to 5CA?

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Better customer service

We make it our mission to remove friction and effort from the customer experience by optimizing processes, leading to happier customers.

customer outsourced customer service solutions
custom solutions

We get to know your business and craft a customer service solution uniquely tailored to your requirements using best practices and decades of experience.

Customer service partnership
Lasting partnerships

When you outsource customer service, you need a partner you can rely on. We believe in building partnerships that last. Some of our clients have been with us for 10+ years.

Proven track record
Proven track record

5CA has nearly two decades of experience working with clients to deliver a premium customer experience. Let that experience work for you.

our experience

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505 Games
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Get in touch

Let’s talk about how we can help you provide great customer service. Drop us a line and we will get back to you within 24 hours.

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