With 15+ years of experience in work-from-home, we offer scalable and data-driven outsourced customer support provided by fans of your brand in any language, any skill, anywhere on the planet.
Customer support provided by fans of your brand. We deliver premium support from anywhere in the world, managed via a single point of contact.
Your most loyal players should get the best customer care. With VIP player support, you prioritize your VIPs and make sure they are given a solution right away.
Leverage support to contribute to your bottom line. Who better to advise your customers on their next purchase than the fans of your brand?
We believe using best-of-breed tools helps facilitate best in class customer interactions. Read more about how our CX platform connects us to your tech stack.
Leverage our worldwide community of multilingual support experts to provide the best support to your customers.
With our work-from-home model, planet earth is our talent pool. We hire the most skilled and passionate fans of your brand.
We help scale your customer support. Our remote model and cloud-based tools allow us to scale support quickly and effortlessly.
Hiring anywhere in the world means we find agents with impeccable language skills in all the languages your customers speak.
We combine centralized operations management with distributed teams and agents. This allows for truly global support managed through a single contact.
The work-from-home model give us access to pockets of domain knowledge all over the world. Think of gamers, audio enthusiasts, pc hardware buffs, you name it.
Leverage our experience in your industry.
We know that passionate agents and flexibility are key to providing a support experience that satisfies players. Our 20+ years experience in video games support spans across all types of games and support channels.
When all your customer touchpoints are digital, we understand that having a solid customer support strategy is critical. We help eCommerce, digital-first, and platform businesses scale to new markets and outsource customer support the smart way.
When it comes to consumer electronics customer support, tech knowledge counts. As support partner to premium electronics brands, we hire agents with a special place in their hearts for the products you create.
CCP was looking for a way to provide 24/7 player support to its global player base in their native languages. The need for a highly skilled support team fluent in English, Russian, German, Spanish, Portuguese, and French led CCP to search for an outsourcing partner. Read more about their collaboration with 5CA.
In early 2018, Wargaming Mobile launched the hit title World of Warships Blitz. Wargaming Mobile’s Director of Player Experience was determined to deliver an excellent player experience. Read more about how 5CA was able to meet all of their CS
Creative Group provides a fast and safe exchange of digital value. 5CA and Creative Group have true partnership tier-one agents working together with tier-two agents. Read more about how 5CA and Creative Group are able to deliver customer support.
To answer players’ questions, resolve technical issues, and help players get back into the game as quickly as possible when something goes wrong. Psyonix works with 5CA to provide player support for Rocket League. Read more about how 5CA and Psyonix work together to improve player support.
Global mobile data provider GigSky was handling customer support in-house and needed a way to move to 24/7 customer support to cater to traveling customers worldwide while staying within a conservative customer service budget. Read more about how 5CA was able to help them achieve their goals.
“I would say that a key strength for 5CA is flexibility. Every time I have talked about making changes they’ve been able to find a way to do that. I would recommend 5CA to anybody and I feel perfectly comfortable saying that.”
“We have a true partnership with 5CA: Tier one agents working together with tier 2. The Team at 5CA has become an extension of Creative Group’s team.”
“We knew we had big ambitions for player support for World of Warships Blitz as we were preparing for the launch. We realized as we were speaking with support vendors that the initial setup we had in mind would exceed our budget expectations by far. 5CA was able to find a way for us to deliver the experience that we had in mind, at a good price and the results surpass our expectations.”