Global & Multilingual
Outsource customer service in more than 20 languages. All over the globe & around the clock. Learn more
Phone, e-mail, chat, social media, instant messaging apps, in-app support and even virtual reality. Learn more
Video Games Support
Gamers are some of the most demanding customers. We provide an excellent player experience, both inside the game and outside of it. Our customer service outsourcing capabilities include account & billing support, technical support, game support, and payments. Excellent player experience doesn’t have to cost an arm and a leg… Read more
Consumer Electronics Support
Tech is an integral part of your customers’ everyday life. Every consumer device strives to be user-friendly and easy to use, and customer service should be just as user-friendly. Learn how we can help your streamline your outsourced customer service… Read more
The online store never closes. The biggest challenge for ecommerce business owners is being there for their customers whenever they need help. We guide your customers before, during, and after making the purchase by giving advice, billing and payment support, and answering any questions around shipping and returns… Read more
“5CA has been able to cater to our needs successfully by being flexible and bringing a level of professionalism that was missing from our support operation. We’ve launched email support, we’ve launched social media support, we’ve launched Japanese languages support, and that’s only 15 months worth of time. We just keep coming back.”
Customer Support Manager, Psyonix
“I would say that a key strength for 5CA is flexibility. Every time I have talked about making changes they’ve been able to find a way to do that. This makes it a super positive working experience for me.
I would recommend 5CA to anybody and I feel perfectly comfortable saying that. 5CA for me is a premium company. Not the cheapest but you get what you pay for and for me it’s been a really fantastic working relationship.”
Director of Customer Support Global, CCP Games
“The fact that we can have this high quality service at an affordable price is of great benefit to GigSky, and I feel comfortable that – as we grow – 5CA will be able to accommodate that growth and help us to continue providing excellent support.”
Director of Customer Advocacy, Gigsky
“5CA has been instrumental in offering customer support through social media, thereby extending Jabra’s reach over seven channels and thousands of existing and potential customers. The feedback and results have exceeded our expectations, and our customers can now receive the same standard of quality support regardless of their preferred channel.”
Martin A. de J. Hartvigsen
Why outsource customer service to 5CA?
Better customer service
We make it our mission to remove friction and effort from the customer experience by optimizing processes, leading to happier customers.
We get to know your business and craft a customer service solution uniquely tailored to your requirements using best practices and decades of experience.
When you outsource customer service, you need a partner you can rely on. We believe in building partnerships that last. Some of our clients have been with us for 10+ years.
Proven track record
5CA has nearly two decades of experience working with clients to deliver a premium customer experience. Let that experience work for you.