Home – Who we Are
Welcome to 5CA. We’re pioneers of work-from-home global customer experience. We bring together the best people, processes and technology to deliver CX free from barriers, geography and limits.
You’re free to tap into the best of global talent
Our approach is simple. We find domain experts who love your brand, and hire them to do your CX. We can do this because we’re able to hand-pick the best WFH talent from anywhere in the world. We call them ‘fans of brands’, and we only hire them if they love your brand as much as you do.
You’re free to grow your business, uninterrupted
We’ve pioneered WFH for more than 15 years, so it’s our way of life. Our secure and resilient distributed operating model allows the whole business to seamlessly work together around the world (nearly 40 nationalities across 90 countries, and counting). It means we can rapidly attract, on-board and deploy fans of your brand, so we can help you handle whatever the world throws at us next.
You’re free of all the barriers standing in your way
Whether you’re battling a skill or talent shortage, overcoming a business continuity challenge, or scaling at speed, we can free you from what’s holding your business back. And if you simply want to focus on your core business and are looking for a strategic CX partner, we’ve got you covered. In either case, we’ll help you to improve customer spend and advocacy through CX that wins hearts, minds and wallets.
Free to talk to us about CX in any language, anywhere, any time, for any of your customers? We’d love to talk
We look for superfans who live your brand and its sector. We scour a global talent pool to find exactly the right people: we only hire them if they love your brand as much as you do.
When we do find them, our brand freaks and geeks can be based anywhere on the planet because they’re work-from-home specialists (something we’ve been pioneering for 15 years now), so they get a work/life rhythm they love, and we get a culture that celebrates difference.
We only work with bold, brilliant lifestyle brands we really love. These are brands that share our values: they recognise the potential that great customer experience has to transform their bottom line. They dream big but always sweat the small stuff. Perhaps you work for one of them?
If so you’ll know that your customers love you for it. It’s what makes them spend more (and enjoy doing it), whilst urging anyone who’ll listen to try your brand out.
Our secure, scalable, and resilient distributed operating model drives continuous improvement and innovation across our business, and allows us to manage everything we do for clients.
It also means location never gets in the way of hiring exactly the right people for your brand wherever they are. We coordinate them centrally at Mission Control so you’re always guaranteed the best quality levels. So we can deliver a small army of CX experts, each a superfan of what you do, anywhere, in any language, at any time.
“I would say that a key strength for 5CA is flexibility. Every time I have talked about making changes they’ve been able to find a way to do that. I would recommend 5CA to anybody and I feel perfectly comfortable saying that.”
“We have a true partnership with 5CA: Tier one agents working together with tier 2. The Team at 5CA has become an extension of Recharge.com’s team.”
“We knew we had big ambitions for player support for World of Warships Blitz as we were preparing for the launch. We realized as we were speaking with support vendors that the initial setup we had in mind would exceed our budget expectations by far. 5CA was able to find a way for us to deliver the experience that we had in mind, at a good price and the results surpass our expectations.”
CCP was looking for a way to provide 24/7 player support to its global player base in their native languages. The need for a highly skilled support team fluent in English, Russian, German, Spanish, Portuguese, and French led CCP to search for an outsourcing partner. Read more about their collaboration with 5CA.
In early 2018, Wargaming Mobile launched the hit title World of Warships Blitz. Wargaming Mobile’s Director of Player Experience was determined to deliver an excellent player experience. Read more about how 5CA was able to meet all of their CS
Recharge.com provides a fast and safe exchange of digital value. 5CA and Recharge.com have true partnership tier-one agents working together with tier-two agents. Read more about how 5CA and Recharge.com are able to deliver customer support.
To answer players’ questions, resolve technical issues, and help players get back into the game as quickly as possible when something goes wrong. Psyonix works with 5CA to provide player support for Rocket League. Read more about how 5CA and Psyonix work together to improve player support.
Global mobile data provider GigSky was handling customer support in-house and needed a way to move to 24/7 customer support to cater to traveling customers worldwide while staying within a conservative customer service budget. Read more about how 5CA was able to help them achieve their goals.