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About 5CA

About us

Who are we? 5CA is a customer experience partner with our home office in Utrecht, The Netherlands, and a global network of talent spread out over five continents.


Our vision

We believe all customers can be ambassadors.

Through our human talent, the best tools and data-driven insights, we reimagine support services and transform them into brand experiences.

Meet the 5CA Team

Elif Tan

Legal Counsel

Joep de Jong

Operations Director

Otto van Haaren


Bart Boumeester

Digital Product Manager

Marly Bijnen

HR Manager

Andrew Steijaert

Talent Acquisition Manager

Gerardo Bono

Operations Manager

Sara Chick

Operations Director

Aaron Stafford


Rob van Herpen


Miguel Afoichini

Operations Manager

Piet-Jan van Gerwen

QA, Learning & Development Manager

Nick Pauli


Janet Lam

Data & Analytics Director

Marcel Stroop

Sales Manager

Our story so far...

5CA was founded in 1998 with a simple philosophy – to provide customers across the planet with the best customer experience no matter the channel, location or language. From our beginnings in Utrecht, The Netherlands, our adventures took us to places such as Karachi, Pakistan, and Buenos Aires, Argentina, and now we’ve made our home in the world at large. Our successful work from home model, coupled with a history of innovation and rapid adoption of new technologies, has allowed us to grow and expand beyond the limits and expectations of your traditional support partner.

Our culture

Our culture guide lays out the guiding principles of how we work and who we are. Along with anchoring our core values into everything we do, it also expounds on what drives us to continuously innovate and stay ahead of the curve.

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Diversity and inclusion

As a globally distributed company, it probably won’t be surprising to discover that 5CA is home to a wide range of diverse individuals. This isn’t an accident either, as we believe that a diverse and inclusive workplace plays a key role in our success.

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Join in on the fun

Interested in joining our team? Whether you’re a digital nomad, a tech freak, a data nut, a budding polyglot, or just passionate about customer experience, chances are we have a position for you. Visit our careers site to view all of our openings.

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Let's talk support

  • Stop struggling with multilingualWith our growing worldwide community of agents, we're able to hire any language you need.
  • Get up and running within weeksWe'll recruit, onboard, and train your new support team in record time.
  • Support provided by fans of your brandOur agents understand your customers, because they are your customers.

Reach out to our sales team and we’ll be in touch within a day.

Contact us