About 5CA

5CA was founded in 1998 by its current CEO, Otto van Haaren, with the mission to provide customers around the globe with outstanding customer support; using their preferred channel, at their most convenient time, in their own language.

Heavily focused on people, processes and technology, 5CA is a company with offices located in Utrecht, The Netherlands and Buenos Aires, Argentina. Besides our offices we have a large remote workforce in countries all over the world, ensuring that we can service our clients based on their specific requirements.

EXPERIENCE

Since its foundation almost 20 years ago, 5CA has built up a proven track record. We have gained experience by supporting a wide variety of products and services, and our clients can leverage 5CA’s experience – in the end, companies want to work with professionals; a company they can trust completely when it comes to taking care of their customers. Our management has been around the block and is great at coping with challenges. Our clients can rest assured that their customer support is in good hands.

GLOBAL REACH

5CA, headquartered in Utrecht, The Netherlands, is able to provide a truly global service. By combining resources in our offices in The Netherlands and Argentina with our growing remote workforce, we can offer our clients a customer support solution which can be fully matched with their needs while optimizing operational efficiency.

Technology

5CA works with state-of-the-art systems which enable us to offer multichannel, multilingual customer support in the most efficient way. Through these systems we provide our clients with analytics, market feedback and customer information that helps them maximize their customer support potential. Our contact center system has a server architecture built for unified queuing, prioritizing, and routing of all methods of contact. It is equipped with a detailed monitoring and reporting system, voice recording and an integrated CRM tool. Its key strength is that it combines different customer support channels, such as phone, tickets/e-mails, chat and social media support, enabling 5CA to utilize the channels our clients want to offer. Our systems are fully web-based and location-independent, allowing for optimal flexibility and seamless integration with other technologies. As a result, expansion is easily and quickly attainable.

MEET the TEAM

Otto van Haaren

Otto van Haaren

CEO

Job Mangelmans

Job Mangelmans

CFO

Dion Maas

Dion Maas

Manager OD

Rob van Herpen

Rob van Herpen

Director Sales & Marketing

Peter Gerson

Peter Gerson

VP Business Development

Saïd Zouaghi

Saïd Zouaghi

Client Service Manager

Mathijs Kooijman

Mathijs Kooijman

Client Service Manager

Ralph van het Nederend

Ralph van het Nederend

Client Service Manager

Gerardo Bono

Gerardo Bono

Client Service Manager

Jan Hilkens

Jan Hilkens

Client Service Manager

Ana Laura Ingold

Ana Laura Ingold

Service Delivery Manager

Jason Lucas Luijckx

Jason Lucas Luijckx

Project Manager

Bart Kuipers

Bart Kuipers

Online Marketing Specialist

Sarah Wetzel

Sarah Wetzel

Social Media Project Manager

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