About 5CA

 

5CA was founded in 1998 by its CEO, Otto van Haaren, with the mission to provide customers around the globe with outstanding customer support; using their preferred channel, at their most convenient time, in their own language.

Heavily focused on people, processes and technology, 5CA is a company with offices located in Utrecht, The Netherlands, Los Angeles, USA, Buenos Aires, Argentina, and Hong Kong, China. Besides our offices we have a large remote workforce in countries all over the world, ensuring that we can service our clients based on their specific requirements.

EXPERIENCE

Since its foundation 20 years ago, 5CA has built up a proven track record. We have gained experience by supporting a wide variety of products and services, and our clients can leverage 5CA’s experience – in the end, companies want to work with professionals; a company they can trust completely when it comes to taking care of their customers. Our management has been around the block and is great at coping with challenges. Our clients can rest assured that their customer support is in good hands.

GLOBAL REACH

5CA, headquartered in Utrecht, The Netherlands, is able to provide a truly global service. By combining resources in our offices in The Netherlands, USA, and Argentina with our growing remote workforce, we can offer our clients a customer support solution which can be fully matched with their needs while optimizing operational efficiency.

Technology

5CA works with state-of-the-art systems which enable us to offer multichannel, multilingual customer support in the most efficient way. Through these systems, we provide our clients with analytics, market feedback and customer information that helps them maximize their customer support potential. Our contact center system has a server architecture built for unified queuing, prioritizing, and routing of all methods of contact. It is equipped with a detailed monitoring and reporting system, voice recording and an integrated CRM tool. Its key strength is that it combines different customer support channels, such as phone, tickets/e-mails, chat and social media support, enabling 5CA to utilize the channels our clients want to offer. Our systems are fully web-based and location-independent, allowing for optimal flexibility and seamless integration with other technologies. As a result, expansion is easily and quickly attainable.

MEET the TEAM

Otto van Haaren

Otto van Haaren

Chief Executive Officer

 
Job Mangelmans

Job Mangelmans

Chief Financial Officer

 
Rob van Herpen

Rob van Herpen

Chief Customer Officer

 
Nick Pauli

Nick Pauli

Chief Operating Officer

 
Aaron Stafford

Aaron Stafford

Chief Technology Officer

 
Anton Hendriks

Anton Hendriks

Data Science Manager

 
Marly Bijnen

Marly Bijnen

HR Manager

 
Ben Klinkhamer

Ben Klinkhamer

Learning & Development and QA Manager

 
Agustina Villamide

Agustina Villamide

Legal Counsel & DPO

 
Peter Gerson

Peter Gerson

VP Business Development

 
Dion Maas

Dion Maas

Business Process Development Manager

 
Jason Lucas Luijckx

Jason Lucas Luijckx

CX Solutions Manager

 
Gertjan Bluemink

Gertjan Bluemink

Client Service Manager

 
Marcel Stroop

Marcel Stroop

Sales Manager

 
Tara J. Brannigan

Tara J. Brannigan

Client Service Manager and Community Lead

Frank Thissen

Frank Thissen

Client Service Manager

 
Carlos Sengo

Carlos Sengo

Traffic & Operational Control Manager

 
Sara Chick

Sara Chick

Operations Manager

 
Miguel Afoichini

Miguel Afoichini

Operations Manager

 
Gerardo Bono

Gerardo Bono

Operations Manager

 
Ana Ingold

Ana Ingold

Workforce Manager

 
Said Zouaghi

Said Zouaghi

WFH Program Manager

 
Bart Kuipers

Bart Kuipers

Marketing Lead

 
Otto Jan van Haaren

Otto Jan van Haaren

Financial Controller

 
Lisa van Hesteren

Lisa van Hesteren

Business Development Rep

 
Geert Dijks

Geert Dijks

HR Business Partner