Blog

Measuring the Success of Your Social Support Ninjas

When you invest a great amount of time and budget into a dedicated team of Social Media Support Ninjas, you need a way to measure their success. Sure, you might have a nice weekly or monthly report that shows how great your marketing team is doing, e.g. engagement...

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What we hope to find out at E3 2016

E3 2016 is still one month away and we’re already buzzing with anticipation. Will we learn more about the next Mass Effect installment? Will Naughty Dog announce The Last of Us 2? Will Square Enix be able to tell us more about Kingdom Hearts 3? Could this be the year...

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Do facebook chatbots live up to the hype?

Chatbots. What are they? As explained by Facebook earlier this month at F8 developer conference, “bots can provide anything from automated subscription content like weather and traffic updates, to customized communications like receipts, shipping notifications, and...

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How to build an FAQ page your customers will love

FAQ pages are a great addition to your customer support arsenal. A great FAQ page will be very helpful to your customers and could help you reduce incoming calls, chat, emails, or social media inquiries, saving you costs in the process. User friendliness is your top...

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2020: the Future of Customer Support

In customer support, change is the only constant. Every year new technologies emerge, changing the way customers interact with companies. To explore what customer support might look like in a few years, we rounded up the trends that we believe will greatly impact the...

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How Facebook Reactions Impact Social Customer Care

It’s been months since we’ve seen any drastic changes with Facebook, but you’ve probably already “reacted” to a Facebook post without even second-guessing it. After years of evolving into the platform it is today, Facebook has finally made a step we’ve all been...

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