Global Support for webshops
5CA offers global, 24/7 and multilingual eCommerce support services and self-service solutions for your online business.
eCommerce businesses, like any businesses operating on the internet, cater to a wide range of customers of different nationalities, in different time zones, speaking different languages.
The online store never closes, so the customer support challenge for e-commerce businesses is to provide great customer support for all of those customers, regardless of the time of day or the language.
5CA specializes in omnichannel, multilingual eCommerce support. We have a wealth of experience in managing various support channels including live chat, email, and phone.
We employ support agents from all corners of the globe, providing us access to near-native speakers in nearly any language. So whether you are looking to offer support in one language on one channel, or a variety of languages across multiple channels, 5CA can be the partner for you.
Customer Support Portal
eCommerce support is built around self-service. In an ideal situation, customers are able to choose and buy a product, and have it delivered without ever requiring human intervention.
In eCommerce, customers expect this same self-service convenience to be extended to the customer support process.
In practice, this means your customers would benefit greatly from a dedicated eCommerce support portal, including frequently asked questions about your services and the products you sell, a troubleshooting knowledge base and video instructions.
We have built support portals for numerous clients and we know that providing high-quality self-service resources can make a huge difference in the incoming support volume. Every customer that can help themselves is one that doesn’t need to contact support, and will not eat into your margins.
In the pre-sales stage, we help your customers by providing product advice and answering any questions your customer might have, making sure they’re confident in their purchase decision.
Some customers might require assistence during the purchase stage, They might have questions about billing, warranty, or delivery. Our agents can provide answers on your customer’s preferred channel.
After the sale has been made we can help your customer answer any questions they might have about their order, the delivery, or the features and functionality of the product they’ve bought.
We have experience in handling the entire warranty management chain. Our agents can help your customers with any questions surrounding warranties and returning or replacing defective products.
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