Video games

Level up your player experience

5CA offers video game support services with work-from-home agents in any language, worldwide. From free-to-play to premium, we work with a wide range of publishers and developers.

 
Gram Games
2K Games
Epic Games
WB Games
King
Psyonix

A passion for gaming

5CA has a long-standing love affair with the gaming industry. Since our beginnings back in 1998, we’ve worked with plenty of clients from the world of gaming, from market leaders to smaller publishers and everything in between. We provide video game support for all types of games, no matter the platform or genre. From MMO to FPS, from PC to console, VR and mobile game support, we’ve got it covered.

Gamers helping gamers

Gamers are one of the most demanding groups of customers. They play games around the clock and expect video game support to be available at any time, in their native language, on the channel they choose. We pride ourselves on recruiting the best people for the job. No one quite understands gamers the way gamers do. That is why we, besides strict selection criteria, look for people that are as passionate about gaming as your player base is.

Step up your game

We at 5CA offer expert video game support with the following features:

Experienced in gaming

We have over 20 years of experience providing player support to gamers for games ranging from AAA-titles to free-to-play games. Therefore, we understand what drives gamers and how to speak their language.

Flexible & rapidly scalable

Our remote model allows us to quickly respond to the peaks and valleys in player support volume that come with bugs, updates, or new releases and game launches.

Next-level player support

Thanks to our experience, thorough recruitment processes, and our work-from-home model, we can commit to providing excellent player support in any language and from any time zone.

Centralized global support

We combine centralized operations management with distributed teams and agents. This allows for truly global support managed through a single contact.

Let’s talk support

  • Stop struggling with multilingualWith our growing worldwide community of agents, we're able to hire any language you need.
  • Get up and running within weeksWe'll recruit, onboard, and train your new support team in record time.
  • Support provided by fans of your brandOur agents understand your customers, because they are your customers.

Reach out to our sales team and we’ll be in touch within a day.

Contact us