Outsourced customer support

Outsourced customer support

Flexible, data-driven outsourced customer support solutions in any language, any skill, anywhere. 15+ years experience with work-from-home, combining human talent with cloud-based technology.

 

Why outsource customer support to 5CA?

Any language, any time, anywhere

Our remote model means we can hire highly qualified agents fluent in any language - even the difficult ones - anywhere on the planet.

Efficiently manage peaks

Our global community of agents allows us to scale up and ramp down quickly when your customer support operation demands it.

Expert agents

Going remote means unlocking a world of knowledge and being able to find agents with equal measures of passion and expertise in your products.

Global support, one vendor

Combining our work-from-home support model and our centralized management structure allows you to provide worldwide customer support through but one single vendor.

Unparalleled ramp-up speed

Our tried and tested recruitment strategy allows us to attract the right agents in a heartbeat. That means we can have your support team up and running within weeks.

Seamless extension of your team

Our customer support teams work seamlessly with your in-house or outsourced teams at other vendors to share content and insights.

Beyond customer support

Crystal clear operational insights

Get full access to near real-time operational insights delivered through our data platform. Our standard reports allow our clients to drill down into:

  • Productivity metrics such as tickets handled and SLA
  • Quality metrics such as CSAT and NPS
  • Customer issues and ticket types

Our data science teams are well-versed in integrating unique data sources and building advanced dashboards tailored to your specific requirements.

Proactive support

We don’t stop at solving tickets. Keeping your customers happy by solving their issues quickly and correctly is our baseline. With 20+ years of experience in customer support, our operational teams proactively identify, suggest, and implement improvements to customer support content and processes. With us, your customer support services get better every day.

Our services include...

Recruitment

Recruitment

We recruit agents particularly well-suited to your business and products, fluent in the languages you need.

Training

Training

We link up with your experts to create a complete agent training program aimed at getting our agents up and running in record time.

Workforce management

Workforce management

Our workforce management team has the know-how to make sure we always have the capacity to deal with any customer inquiries.

Traffic control

Traffic control

Our traffic control team continuously monitors all incoming volume to ensure we meet your SLAs

Quality control

Quality control

We’ll sit together with you to hammer out a framework for your ideal customer interaction as a result, our quality control team will ensure our interactions meet your standards.

Reporting

Reporting

Our support services include near real-time reporting on operational customer support metrics. You're always in the loop on what's happening in support.

Three steps to better customer support

1

We get to know your business

After you reach out, a member of our sales team will get back to you to discuss your company, customer, and customer support needs.

2

We propose a custom solution

Based on your requirements and our experience we propose a solution tailored to your unique needs and situation.

3

We launch within weeks

Once the contractual agreements are ironed out, we get straight to it and we can have your support team up and running within weeks.

Let's talk support

  • Stop struggling with multilingualWith our growing worldwide community of agents, we're able to hire any language you need.
  • Get up and running within weeksWe'll recruit, onboard, and train your new support team in record time.
  • Support provided by fans of your brandOur agents understand your customers, because they are your customers.

Reach out to our sales team and we’ll be in touch within a day.

Contact us