How we do it

Let’s re-imagine CX

We know how much lifestyle brands value their identity and voice. Which is why Customer Experience can make or break your relationship with your customers. 

Frictionless CX that delights can earn loyalty that lasts a lifetime. Alternately, a clunky encounter can leave customers voting with their feet and telling everyone about it on social media.

 

Meet our people

We fuel our clients’ customer experience with fans of their brand. We can look for superfans who live your brand and its sector, in any skill, any language, anywhere in the world.

We are pioneers

We’ve pioneered remote working for more than a decade because it unlocks a world of potential for our clients and our own business.

The world is our oyster

We can scour a global talent pool to find exactly the right people: we only hire them if they love your brand as much as you do.

Degrees better than the rest

Every single one of our WFH global team is a passionate superfan of the brand they work for, and two out of every three are degree-educated.

Let’s get to work

Onboarding highly-educated digital natives who already know these brands inside or out means they can be rapidly deployed, making for a much quicker route to productivity and quality for our clients.

Building a community

At 5CA we understand that our people are our superpower — and we treat them accordingly. We work tirelessly to build an inclusive culture for our lifestyle brand freaks and geeks, creating spaces and opportunities for all of us to connect and run engagement programs that inspire.

We're highly selective

Infographic work from home

Say hello to Mission Control

Our world-class platform is built using the best tech brands on the planet. It underpins everything we do for our clients and their customers, and means that thousands of us can seamlessly work together, while apart.

Come together

Our distributed operating model means the whole business can seamlessly work together around the world, (nearly 40 nationalities across 90 countries and counting). Put simply, we don’t need to be in the same building to be in the same headspace. We call it our Mission Control.

Technology that scales

Our global WFH teams are centrally managed through Mission Control, a scalable, secure and resilient technology platform. It’s a client-centric platform that provides a single, centralized view of the operations and a 360° view of all the real-time data you need.

Data that speaks your language

Our platform ensures that we don’t just deliver data to our clients, we make sure it’s accompanied by actionable insight. From real-time sentiment analysis to trending topics, we use what we learn about your brand to give you strategic analysis and recommendations.

Any language, any skill, anywhere

One of its main advantages is the way it opens up the globe as our talent pool, from which we can hire the best people anywhere in the world, to work on accounts anywhere in the world. You’re a native Japanese speaker living in Toronto? Want to deliver next-level CX for Japanese customers of a brilliant Dutch company? When can you start?

Never stop learning

Our Mission Control also helps us grow our WFH teams so that they evolve along with your brand. From the way we hire talent to how we ensure that they are always learning and developing, your brand’s CX team performance will always be world-class.

It’s all about our clients (and their customers)

We only work for brands we love

At 5CA, we only work with bold, brilliant lifestyle brands we really love, because we think the best brands in the world are the ones that make you feel something. These are brands that share our values: they dream big but always sweat the small stuff. 

They’re the ones whose customers queue for hours outside the store, eagerly pre-order months early, or urge friends (and strangers) to try them out. This relationship between brands and the people who love them is so precious. Why would you ever want to hand it over to cookie-cutter bricks & mortar contact centers? With 5CA you don’t need to.

We are on the journey with you

Being able to hire anyone, anywhere, means we can support any part of your customer’s journey across any channel. Because location never gets in the way of hiring exactly the right people, we can ensure your brand CX is in the hands of people who mirror your customers in age and attitude.

So whether you need a fashionista advising on which sneakers make up a great city break capsule collection, or a lifetime gamer sharing how to unlock the latest skins in your game’s brand new season, we can supply all the support you need in a heartbeat.

Ready for remote?

  • Stop struggling with multilingualWith our growing worldwide community of agents, we're able to hire any language you need.
  • Get up and running within weeksWe'll recruit, onboard, and train your new support team in record time.
  • Support provided by fans of your brandOur agents understand your customers, because they are your customers.

Reach out to our sales team and we’ll be in touch within a day.

Contact us