We offer global, multilingual and scalable customer care with 24/7 availability and self-service solutions for your online store or platform business.
Whether you’re launching a new product, expanding into new markets, or expecting an increase in sales, sooner or later you will need to ramp up your customer support operations. At 5CA, we believe there are smarter ways to scale than simply adding FTEs. Our customer support specialists can help you find the ideal balance between hiring the right agents, optimizing support processes, and developing customer self-service solutions.
Most digital businesses are built around self-service. Customers can choose, buy, and use a product or service without ever needing human intervention. But what if something goes wrong? In digital businesses, customers support interactions are often the first human-to-human connection a customer will have with your brand. By carefully recruiting customer support agents with an affinity for your products and a knack for customer interactions, we help you make a great first impression.
5CA can work with any customer support system you prefer or are already working with, making the transition to outsourcing easy and smooth.
Besides thoroughly screening candidates for customer support and language skills, we also look for agents that are passionate about your product and offer the right cultural fit.
Provide scalable customer care. Our remote support scales effortlessly thanks to our ability to deploy more agents quickly as well as create effective self-service solutions.
Make decisions based on data by using our data platform. Our data provides you with actionable insights into our operations and your customers.