Customer Service Consultancy


5CA helps businesses get the most out of their support teams by increasing efficiency, reducing costs, making data actionable, and setting support goals.


What can we help you achieve?

No Goals, No Glory

Having clearly defined goals and objectives can mean the difference between success and failure. In customer support, goal setting helps you measure performance, determine the right KPIs, and motivate and reward your support team.

We can help you set your goals and determine how to reach them. We get to know your company inside and out and provide detailed advice on where to focus your efforts.

Read more about goal setting here: How to choose the right customer service objective

Reach out to talk to one of our consultants about:

  • Deciding on the right KPIs to track
  • Setting up reporting and analytics
  • Developing a vision for your support team

Supercharge Your Team

Your team is the lifeblood of your support operation. Most of the time, a lot of efficiency gains can be had by simply making a few tweaks to your support processes. You’ll be able to take friction away from the daily tasks your team carries out. Happier people, higher productivity.

Our consultants can help you map your current workflows and processes and suggest improvements using automation, workflow adjustments, or integrating a wide range of tools.

Reach out to talk to one of our consultants about:

  • How to optimize workflows
  • Finding the most efficient way to model your support processes
  • Building integrations between your support tools

A Little Data Goes a Long Way

Customer support is one of the only departments which is in contact with customers on a daily basis. Customer support analytics can provide extremely valuable insight into your customers’ needs & wants, but often there is no integrated approach to reporting.

We help businesses find the right data to collect and build reporting solutions from the ground up. Have a look at this interactive dashboard to see what we can build for your department.

Reach out to talk to one of our consultants about:

  • Building an integrated reporting solution from the ground up
  • Turning support data into actionable insights
  • Collecting data from a wide range of tools and systems

Cut the costs, keep the quality

Support doesn’t come cheap, nor should it. The way your support team helps your customers out has a huge impact on how your customers perceive your brand. Cutting costs at the expense of quality is never the right call. But there are ways to reduce your costs without compromising the customer experience.

Our consultants can help you find ways to optimize your setup. Whether that means a more efficient staffing setup, removing inefficiencies from your processes, or implementing a host of customer self-service solutions, the goal is always to reduce your expenses without compromising the quality.

Reach out to talk to one of our consultants about:

  • Finding ways to reduce costs by streamlining your processes
  • Implementing self-service solutions
  • Automating repetitive tasks

Consultancy is a three-step process

1. Quickscan

One of our consultants visits your office for a day, getting to know your business, your support challenge, and your current support solution.

2. Recommendation

Our consultant provides a report and a recommendation based on their observations including actionable, practical steps to help solve your challenge.

3. Solution

Have us implement the solution for you, hire an external party to manage this, or make the changes yourself using your in-house team. There are absolutely no strings attached to 5CA’s recommendation.

This process takes around 5 days end-to-end. We can propose a solution within one week.

So are you struggling to decide what the best way is to set up your Zendesk? Are you unsure of how to use reporting for maximum effect? Get in touch with us today to schedule your consultation and one of our experts will get back to you within 24 hours.

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