Take your customer support global
Startups often don’t have the means to hire customer support staff to work around the clock, especially when the support volume is relatively low. 5CA uses a pay-per-use model to provide customer support for startups, giving our clients the ability to be there for their customers around the clock, at a fraction of the cost of hiring in-house staff.
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focus on your core business…
Running a startup requires a very diverse skillset. Chances are you’ve been laser-focused on developing your product and getting it to market. But providing customer support for startups that’s scalable is a different discipline altogether. We understand that customer service can take up a lot of time and resources. Those resources can be better spent developing your product while it’s in its early stages. By letting us take on the bulk of your customer service work we can help your free up those resources and provide peace of mind that your customers are well taken care of.
…and let us handle support
When it comes to customer support, there is no reason for you to have to reinvent the wheel. When you work with us you take advantage of our years of experience in the customer support industry. This means you reap the benefits of our expertise in establishing customer support procedures, customer support technology and systems.
Our customer support infrastructure is ready to go and we can start providing excellent support to your customer in a matter of weeks.
Case study: How Gigsky started offering 24/7 support
flexible and scalable
Our customer support model is flexible and scalable. We have the capacity and agility to quickly adapt to your changing customer support needs. We work with a large pool of flexible professionals, allowing us to rapidly and efficiently respond to any increase or decrease of your customer support volume so our support model can keep up with your growth.
Our pricing models are based on a Pay-Per-Use concept, which ensures that you don’t pay for things you don’t need.
Start small, grow big
We work with companies of varying sizes. From freshly-launched startups to established global players. We have packages for even the smallest support volumes.
Over the years, we’ve helped many startups adapt to increasing customer support volumes without breaking the bank. When you work with 5CA, you won’t have to worry about buying and implementing tools, services, or reporting platform. We offer a complete suite of support tools including Zendesk for ticketing, Genesys PureCloud for telecommunications, and Power BI for reporting.