your customers want to help themselves
Consumers have become more and more self-sufficient in fulfilling their information needs. So when a customer has a question, more often than not, they will search for the answer online before contacting customer support. To provide the best possible service to your customers it is of vital importance to provide them with the self-service solutions they need, on the channel they choose. This is where our self-service solutions can add significant value for your customers. Facilitating self-service improves the customer experience, while simultaneously saving you time and costs.
At 5CA, we manage and maintain knowledge bases and FAQ pages for many of our clients. Our priority is making sure that your customers have access to all the information they need to get the best out of use the of your products.
We collaborate with clients to devise tactics reducing the number of incoming tickets through self-service technologies and artificial intelligence
Knowledge base management
We develop support portals and knowledge bases, both internal and customer-facing, to provide valuable information to customers
Up-to-date FAQ pages, providing accurate and current information and solutions to your customers
We develop standard responses to frequently asked questions for any text-based customer interactions to optimize efficiency
Video is one of the most effective ways to convey knowledge. We create instructional videos for a wide range of consumer electronics devices and video games accessories. This includes videos on how to troubleshoot problems but also on how to use advanced features of devices. These videos consist of step-by-step instructions, informing your customers at their own pace, at the time they choose.
In addition to developing video content, our in-house production team is experienced in creating a wide variety of content including:
- 3D Models
- 360° Photography